Refunds & cancellation

Last updated 16 October 2026

14 days, no questions. If Glido isn’t for you, ask within 14 days of any purchase and you get all of it back. This applies to monthly, yearly and lifetime plans.

How to get a refund

• Reply to the receipt email from Dodo Payments, or
• Email hello@glido.studio from the address you bought with.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. The license key stops working once the refund is issued.

Cancelling a subscription

Cancel monthly or yearly any time from the “Manage subscription” link in your receipt email (Dodo’s customer portal), or ask us and we’ll do it. You keep Glido until the end of the period you’ve paid for, and you won’t be charged again.

Free trials

The 7-day trial in the app needs no card, so there’s nothing to cancel. If you started a subscription trial at checkout, cancel before day 7 and you won’t be charged.

After 14 days

Write to us anyway. If Glido doesn’t work on your Mac and we can’t fix it, we’ll refund you regardless of the date.